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Institute of Global Workforce Management
” Learning Keeps You In The Lead, Keep Up-Skilling To Stay Ahead Of Your Career... – GWFM
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Courses offered by GWFM
GWFM's 10 Years of Legency in the Global Industry
A pioneering WFM/RM learning platform that facilitates professionals in learning and upskilling to enhance business productivity and efficiency significantly.
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Testimonial from Our Learners
I can positively say that all the WFM courses available in GWFM are top class which are beneficial for building a successful career ahead in WFM & Analytics. Present generation is so lucky to have such learning platforms and can make the best out of it. I sincerely thanks and appreciate the GWFM team for putting together such professional courses with precise curriculum and learning program. Proud to be associated with GWFM Chartered body in USA & Canada as a learner, trainer and mentor.
Yogendra Singh
Asst. General Manager, Sagility
5/5
When it comes to future-proofing our careers, up-skilling is the only way.
It is very important to select the right path of up-skilling with structured course and right path of education. GWFM provides us not only the option of up-skilling, it also helps us to have practical knowledge with the help of projects and real time interactions with business leaders.
GWFM provides the courses in a ergonomical way which will not only help us to improve our knowledge, it will also help us to grow our network with like minded WFM Professionals and Leaders.
Vinaya Vasudevan
Manager, Sagility
5/5
GWFM has given me the opportunity to be part of an entire network of professionals with vast knowledge and experience in WFM topics. Even though I had lot of experience in WFM, I have learned many things and I was able to share many others.
GWFM professionals are willing to teach, and the LMS platform is amazing.
I highly reccomend GWFM if you are seeking to learn about WFM, and to be part of a highly-skilled network.
Lucio Hernan Diaz
Sr. WFM Manager, Zalando
5/5
# GWFM,
I just wanted to express my gratitude to you and the Innovative Learning Group team for excellent job done on the learning portal's ongoing progress. The web courses have superb execution and good design.
GWFM has given me the opportunities to interact with many different types of individuals and learned a lot. I appreciate all of the trainers, programmers, and mentors at GWFM
I highly reccomend GWFM if you are seeking to learn about WFM, and to be part of a highly-skilled network.
I highly reccomend GWFM if you are seeking to learn about WFM, and to be part of a highly-skilled network.
Kapil Bisht
WFM Manager, Concentrix
5/5
“I am pleased to inform that I have completed ‘ Basics of WFM’ training module. I would like to extend my gratitude to leadership to enable such trainings , which are quite useful. The content was very detailed, with very good examples, so that everyone would be able to understand this in very first instance. I would like to acknowledge & echo, that such
programs would help the teams to understand the WFM subject in much broader prospect and enhance their skills and knowledge. I look forward to applying the knowledge gained during the training session to improve my individual & team’s performance.”
Shikher Tyagi
Group Head FSC - CIS GROUP, Wipro
5/5
“The courses are very detailed and explained from a basic level to an expert level. It will help to enhance our skill.”
Sangeetha Prasad
Assistant Manger FSC - CIS GROUP, Wipro
5/5
“The course helped me to understand the basics of workforce management. I liked the overall content which clearly touched upon the roles & responsibilities of the WFM professional & also the tools being used in daily operation. However, I found this content to be more suitable for BPO operation.”
Md babar Khan
Deputy Manger FSC - WDC GROUP, Wipro
5/5
“Basics of WFM training module offered a comprehensive and insightful overview of workforce management, highlighting its relevance in today’s fast-paced and dynamic work environment. The content was well-structured, making complex WFM concepts accessible and easy to understand, even for those new to the field. The content is more engaging and helped me understand the operations of a BPO in a real-world context. I look forward to more such enriching learning experiences, Thank You!
Rajshree Merisha
Assistant Manger Talent Aquisition, Wipro
5/5
“The training was innovative, informative, and instructive. This training has equipped me positively with understanding the use case study and capacity management plan. I want to use this opportunity to thank the organizers of the training and the mentors who taught and simplified the difficult topics”.
Athira P P
Business Development Associate FSC - WDC GROUP, Wipro
5/5
“The Basics of WFM course provides a nice overview of the overall WFM functioning and is a foundation course for all the operations professionals. It also provides value addition to the learning of regular WFM practitioners. The WFM courses are available in the market for a cost. A big ‘Thank you’ to the organizers to arrange these trainings for free for us.”
Arpan Banerjee
Head Business Operations, Wipro
5/5
"GWFM course has been instrumental in helping me understand the concepts and work style of workforce management. I particularly appreciate the detailed explanations about capacity management. The best thing about the course material is the inclusion of financial aspect and explanation about how it affects us."
Samarpita Chaudhuri
Assistant Manager, WEF - ENTERPRISE APPLICATIONS, Wipro
5/5
“Thanks to the GWFM team and Wipro for providing such interesting, meaningful training and certifications on WFM and other modules. This helped me a lot in understanding the importance of workforce planning and its implementation in the daily business activities. I am interested to undergo such trainings which help in my personal as well as organisational growth”
Ankit Srivastava
Assistant Manager WEF - ENTERPRISE APPLICATIONS, Wipro
5/5
“The Blue Book 1 course of GWFM was instrumental in deepening my understanding of workforce management. The comprehensive curriculum and experienced instructors provided valuable insights and practical skills; I highly recommend this course to everyone.”
Manvi Mathur
Associate Consultant TopGear, Wipro
5/5
FAQs
You can register by visiting the registration page and completing the sign-up process. A confirmation email will be sent once registration is successful.
Registered users can log in using their credentials and access the enrolled courses through their dashboard.
Once you enroll and log in, follow these steps to navigate your course smoothly:
- Log in to your GWFM Learning dashboard.
- Select the enrolled course from your dashboard.
- Click “Start Learning” if you are beginning the course for the first time, or “Continue Learning” if you have already started.
- Inside the course, you can view chapters, videos, and learning materials.
- Your course progress will automatically update as you complete each section.
If a course enrollment has been updated, please refresh your dashboard or log out and log back in. If the issue persists, contact support.
Once you have successfully completed 100% of the course, you can download your certificate by following these steps:
- Log in to your account and open the completed course.
- Ensure the course progress shows 100% completed.
- On the course page, click the “View Certificate” button.
- Your certificate will open in a new window, where you can download or save it for your records.
If you are unable to see the “View Certificate” button, please refresh the page after completion or contact our support team for assistance.
Yes. After certification, you are encouraged to add the GWFMC® designation next to your name on LinkedIn to showcase your achievement.
Example:
Lou Alicea, GWFMC®
This significantly improves professional visibility and credibility within the global WFM community.
Yes. The GWFM certification is globally recognized and backed by the Global Workforce Management Forum, one of the largest professional WFM networks worldwide. The certification is recognized across APAC, ANZ, EMEA, North America, and LATAM, and is designed in alignment with global Workforce Management standards and industry best practices.
Developed and delivered by experienced industry practitioners, the GWFM certification enhances professional credibility, supports career advancement, and enables certified professionals to be part of a global community of WFM experts. Upon completion, participants are also encouraged to use the GWFMC® designation on professional platforms such as LinkedIn, further strengthening global visibility and recognition.
For any course, certification, or technical assistance:
Email: info@globalwfm.com
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