Design Thinking Certification Program

Master Design Thinking Approach to build innovation , key skill for today's WFM / OPS / HR Managers and Leaders
98 Enrolled
30 hours 20 minutes

About Course

Why We Should Master Design Thinking?


Mastering Design Thinking is for teams and individuals who want to learn a proven, systematic approach to new product development. The process puts unmet customer needs at the center of the problem, and every step brings you closer to solving the problem.

Begin your Design Thinking Learning Journey:

  • Learn the concepts that drive design thinking
  • Submit your project ideas around user innovations
  • Identify customer needs and user groups
  • Translate needs into product specifications
  • Create a prototype
  • Build out the product architecture
  • Analyze the economics of the innovation
  • Choose the right development process
  • Present your final ideas, get real-time feedback

GWFM’s Design Thinking Program Experience

3 Group Projects

10 Innovative Business case Videos

5 Assignments

10 Livesession


What Will You Learn?

  • To be able to apply the Design Thinking concept.
  • To work in a team to visualize and design a possible new product or service and assess the market,business and technical merits of that concept.
  • To learn to listen to the voice of a customer (VOC) and empathise with them.
  • To evaluate the financial visibility of a new product or services
  • To be able to assess risks in design assignments.

Material Includes

  • Pre-reading
  • Case studies
  • Individual assignments
  • Group assignments Spot quizzes
  • DT Project
  • Warm ups – Activate your wits
  • Videos
  • Role plays


  • No experience or pre-knowledge required
  • Any computer and/or laptop (both Window and Mac OS)
  • No special software needed, just a connection to the Internet


  • Professionals in WFM/ HR / Resource Management / Operation/ MIS/ Call Centre/ BPO / Students

Course Content

Getting started in the Design Thinking course
Design Thinking for Today's WFM Managers

  • Introduction Design Thinking
  • Social Style : How to improve your daily decision making Top 4 cognitive biases you should avoid
  • Design Thinking

Design Thinking Use Cases




3586 Students
24 Courses


Total 1 Rating

Review (1)

  1. MA
    Very useful

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