Design Thinking Certification Program

Master Design Thinking Approach to build innovation , key skill for today's WFM / OPS / HR Managers and Leaders
2,357 Enrolled
30 hours 20 minutes

About Course

Why We Should Master Design Thinking?


Mastering Design Thinking is for teams and individuals who want to learn a proven, systematic approach to new product development. The process puts unmet customer needs at the center of the problem, and every step brings you closer to solving the problem.

Begin your Design Thinking Learning Journey:

  • Learn the concepts that drive design thinking
  • Submit your project ideas around user innovations
  • Identify customer needs and user groups
  • Translate needs into product specifications
  • Create a prototype
  • Build out the product architecture
  • Analyze the economics of the innovation
  • Choose the right development process
  • Present your final ideas, get real-time feedback

GWFM’s Design Thinking Program Experience

3 Group Projects

10 Innovative Business case Videos

5 Assignments

10 Livesession


What Will You Learn?

  • To be able to apply the Design Thinking concept.
  • To work in a team to visualize and design a possible new product or service and assess the market,business and technical merits of that concept.
  • To learn to listen to the voice of a customer (VOC) and empathise with them.
  • To evaluate the financial visibility of a new product or services
  • To be able to assess risks in design assignments.

Material Includes

  • Pre-reading
  • Case studies
  • Individual assignments
  • Group assignments Spot quizzes
  • DT Project
  • Warm ups – Activate your wits
  • Videos
  • Role plays


  • No experience or pre-knowledge required
  • Any computer and/or laptop (both Window and Mac OS)
  • No special software needed, just a connection to the Internet


  • Professionals in WFM/ HR / Resource Management / Operation/ MIS/ Call Centre/ BPO / Students

Course Content

Getting started in the Design Thinking course
Design Thinking for Today's WFM Managers

  • Introduction Design Thinking
  • Social Style : How to improve your daily decision making Top 4 cognitive biases you should avoid
  • Design Thinking

Design Thinking Use Cases

Design Thinking Use Cases 2023




34375 Students
23 Courses


Total 91 Ratings

Reviews (91)

  1. PS
  2. MK

    Mahesh Kumar

    10 hours ago
    Good Course
  3. AS

    Ashwini Sawant

    2 days ago
    very good info about bias
  4. GD

    Geetha D

    3 days ago
    For training, a summary of the recording should be provided and not the entire video of the session.
  5. JM

    Jefrrey Mier

    3 days ago
  6. HM
    Worth learning
  7. SP
  8. SD
    very useful,thank you for this trainings
  9. MK
    Good course
  10. MM

    Madhu Muddada

    5 days ago
  11. MT

    Manju Tirapala

    5 days ago
    Good Section
  12. M.

    Mayank .

    5 days ago
  13. SV
    Yes. its good match
  14. SW
    Its good learning come across different idea
  15. SK
    It was a wonderful session. Had a great experience going through this sessions.
  16. MS
    Good Course Contents
  17. GP
  18. AH

    Anand Hampayya

    1 week ago
    Very Good Content
  19. MK
    very good module
  20. SN

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