Why We Should Master Design Thinking?


Mastering Design Thinking is for teams and individuals who want to learn a proven, systematic approach to new product development. The process puts unmet customer needs at the center of the problem, and every step brings you closer to solving the problem.

Begin your Design Thinking Learning Journey:

  • Learn the concepts that drive design thinking
  • Submit your project ideas around user innovations
  • Identify customer needs and user groups
  • Translate needs into product specifications
  • Create a prototype
  • Build out the product architecture
  • Analyze the economics of the innovation
  • Choose the right development process
  • Present your final ideas, get real-time feedback

GWFM’s Design Thinking Program Experience

3 Group Projects

10 Innovative Business case Videos

5 Assignments

10 Livesession


What Will I Learn?

  • To be able to apply the Design Thinking concept.
  • To work in a team to visualize and design a possible new product or service and assess the market,business and technical merits of that concept.
  • To learn to listen to the voice of a customer (VOC) and empathise with them.
  • To evaluate the financial visibility of a new product or services
  • To be able to assess risks in design assignments.

Topics for this course

2 Lessons30h 20m 01s

Getting started in the Design Thinking course?

Design Thinking for Today's WFM Managers
Introduction Design Thinking2:28
Social Style : How to improve your daily decision making Top 4 cognitive biases you should avoid5:16
Project -1
What are the 4 types of Social Style ?
Project -2


2 decades of experience in WFM
5.00 ratings (8)

31 Courses

392 students


Material Includes

  • Pre-reading
  • Case studies
  • Individual assignments
  • Group assignments Spot quizzes
  • DT Project
  • Warm ups – Activate your wits
  • Videos
  • Role plays


  • No experience or pre-knowledge required
  • Any computer and/or laptop (both Window and Mac OS)
  • No special software needed, just a connection to the Internet

Target Audience

  • Professionals in WFM/ HR / Resource Management / Operation/ MIS/ Call Centre/ BPO / Students

Global Workforce Management Professional Chartered Body  registered in USA & Canada. Offers world class WFM Programs highly recognised by the global industry. 


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A-405 Shreem Brezee ,Vansanthpura Road, Bangalore 560111, India 

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