Design Thinking Certification Program

Master Design Thinking Approach to build innovation , key skill for today's WFM / OPS / HR Managers and Leaders
4.7
(206)
3,272 Enrolled
30 hours 20 minutes

About Course

Why We Should Master Design Thinking?

 


Mastering Design Thinking is for teams and individuals who want to learn a proven, systematic approach to new product development. The process puts unmet customer needs at the center of the problem, and every step brings you closer to solving the problem.

Begin your Design Thinking Learning Journey:

  • Learn the concepts that drive design thinking
  • Submit your project ideas around user innovations
  • Identify customer needs and user groups
  • Translate needs into product specifications
  • Create a prototype
  • Build out the product architecture
  • Analyze the economics of the innovation
  • Choose the right development process
  • Present your final ideas, get real-time feedback

GWFM’s Design Thinking Program Experience

3 Group Projects

10 Innovative Business case Videos

5 Assignments

10 Livesession

 

What Will You Learn?

  • To be able to apply the Design Thinking concept.
  • To work in a team to visualize and design a possible new product or service and assess the market,business and technical merits of that concept.
  • To learn to listen to the voice of a customer (VOC) and empathise with them.
  • To evaluate the financial visibility of a new product or services
  • To be able to assess risks in design assignments.

Material Includes

  • Pre-reading
  • Case studies
  • Individual assignments
  • Group assignments Spot quizzes
  • DT Project
  • Warm ups – Activate your wits
  • Videos
  • Role plays

Requirements

  • No experience or pre-knowledge required
  • Any computer and/or laptop (both Window and Mac OS)
  • No special software needed, just a connection to the Internet

Audience

  • Professionals in WFM/ HR / Resource Management / Operation/ MIS/ Call Centre/ BPO / Students

Course Content

GWFM Certification Recognition & Branding Guide

  • GWFM Certification Recognition & Branding Guide
    05:00

Getting started in the Design Thinking course
Design Thinking for Today's WFM Managers

Design Thinking Use Cases

Design Thinking Use Cases 2023

Instructors

gwfmlearning

gwfmlearning

4.7
63315 Students
33 Courses

Feedback

4.7
Total 206 Ratings
70.388349514563%
24.271844660194%
4.8543689320388%
0.48543689320388%
0%

Reviews (206)

  1. NE

    Nadiminti Esha

    4 days ago
    Good to learn
  2. SM

    Syed Mohsin

    5 days ago
    Good
  3. SA
    Ok
  4. Abhishek Jain

    Abhishek Jain

    2 weeks ago
    Good
  5. RC
    Good learning.
  6. LG
    Good
  7. DL

    Deepthi lankoti

    4 weeks ago
    Informative context
  8. AR
    gd
  9. DD
  10. IT
    Useful
  11. MM

    M M Sudheer Kumar

    2 months ago
    .
  12. gowham ramaraj

    gowham ramaraj

    2 months ago
    useful
  13. Deepak Shrivastava
    Great Experience
  14. JL
    Nice
  15. AA

    Aazib Ansari

    2 months ago
    Quite innovative
  16. PP

    Paul Pandian R

    2 months ago
    good
  17. MK

    Moni Kumari

    2 months ago
    Good
  18. RR

    Ravindra Raikar

    2 months ago
    Overall Good training materials
  19. Ravikiran Karasi

    Ravikiran Karasi

    2 months ago
    Thanks
  20. NK

    NAVEEN KUMAR`

    2 months ago
    GOOD

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