Certification Program in WFM Capacity Planning 

WFM Capacity Planning course is business cases based learning from Basic to advanced level,
4.7
(180)
2,148 Enrolled
6 hours 20 minutes

About Course

Capacity planning is the process of determining the production capacity needed by an organization to meet changing demands for its products. In the context of capacity planning, design capacity is the maximum amount of work that an organization is capable of completing in a given period. Effective capacity is the maximum amount of work that an organization is capable of completing in a given period due to constraints such as quality problems, delays, material handling, etc.

The phrase is also used in business computing and information technology as a synonym for capacity management. IT capacity planning involves estimating the storage, computer hardware, software, and connection infrastructure resources required over some future period of time. A common concern of enterprises is whether the required resources are in place to handle an increase in users or the number of interactions. Capacity management is concerned and adding central processing units (CPUs), memory, and storage to a physical or virtual server. This has been the traditional and vertical way of scaling up web applications, however, IT capacity planning has been developed with the goal of forecasting the requirements for this vertical scaling approach.

A discrepancy between the capacity of an organization and the demands of its customers results in inefficiency, either in under-utilized resources or unfulfilled customer demand. The goal of capacity planning is to minimize this discrepancy. Demand for an organization’s capacity varies based on changes in production output, such as increasing or decreasing the production quantity of an existing product or producing new products. Better utilization of existing capacity can be accomplished through improvements in overall equipment effectiveness (OEE). Capacity can be increased through introducing new techniques, equipment, and materials, increasing the number of workers or machines, increasing the number of shifts, or acquiring additional production facilities.

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What Will You Learn?

  • GWFM Course offers peer learning and practical sessions with business cases :
  • 1)Understand Fundamentals of Capacity Planning
  • 2)Understanding the Business Requirement for long term and short term
  • 3)Prediction of Key Metrics like Call Volume, AHT, Shrinkage, Attrition & Productivity
  • 4)HC Strategy and planning methods
  • 5) Learn and practice Talent Capability Building
  • 6)Map the availability of HC in Various Stages including GIG Talents
  • 7)Managing Overstaffing / Understaffing / Raising Service Order
  • 8)Factors Impacting Capacity
  • 9)Tracking of Key Planning Metrics
  • 10)Aligning Operations Plan with Financial Planning
  • 11) Learn the best practices in Capacity planning and tool
  • 12) Peer Learning with other WFM Planners and Experts - exchange views and thoughts followed by Q&A
  • To become an SME (subject matter expert) in Workforce Planning

Material Includes

  • Tutorial Booklets
  • Instruction Videos

Requirements

  • No experience or pre-knowledge required
  • Any computer and/or laptop (both Window and Mac OS)
  • No special software is needed, just a connection to the Internet

Audience

  • Any WFM / Resource Management / HR / Operation Professionals

Course Content

Getting started with WFM Capacity Planning  course
Getting started with WFM Capacity Planning  course

  • Experts Talks and Trends in Capacity Planning
    01:31:52
  • Overveiw of Capacity Planning
    13:22
  • Introduction to WFM Capacity Planning ( Practice Session)
    01:06:48
  • Capacity Planning Process flow Practical Session
    01:46:39
  • WFM Lifecycles and Capacity Planning 
    01:22:12
  • WFM Capacity Planning how it works
    01:55:06
  • WFM Planning & Capability Building- Advanced Level
    58:12
  • Capacity Planning Business Cases and Examples
    01:56:56
  • RFP Master Class
    01:11:27
  • RFP & Billing Practical Session
    01:40:54

Instructors

gwfmlearning

gwfmlearning

4.7
52643 Students
27 Courses

Feedback

4.7
Total 180 Ratings
80%
16.111111111111%
1.6666666666667%
1.1111111111111%
1.1111111111111%

Reviews (180)

  1. RB
    informative
  2. MK

    Mintu Kumar

    2 days ago
    Good
  3. SH

    sumit heerani

    1 week ago
    Na
  4. AM

    Aman Mittal

    1 week ago
    Nice
  5. RK

    Ritesh Kumar

    1 week ago
    Good
  6. PK

    Paarth Kohli

    2 weeks ago
    Good
  7. LJ

    Lijson Jose

    2 weeks ago
    Good
  8. SM

    Suresh Mali

    2 weeks ago
    NA
  9. BK

    BUDEVI KISHORE

    2 weeks ago
    good
  10. MK

    Mahendra Kumar

    2 weeks ago
    Great Learning
  11. AA

    Amruta Asarkar

    2 weeks ago
    Good
  12. AK

    Amjad Khan

    2 weeks ago
    Good
  13. AK

    Amjad Khan

    2 weeks ago
    Good
  14. IK

    Imran Khan

    2 weeks ago
    good
  15. AT

    Amit Tiwari

    2 weeks ago
    Great learning
  16. HP

    Hassan Parve

    2 weeks ago
    good and very knowledgable
  17. AS

    Ajay Sharma

    2 weeks ago
    NA
  18. DK

    Deepak Kumar

    2 weeks ago
    Good course
  19. PK

    Pradeep Kumar

    2 weeks ago
    Nice
  20. AV

    Atul Verma

    2 weeks ago
    good

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