Certification Program in WFM Capacity Planning
About Course
Capacity planning is the process of determining the production capacity needed by an organization to meet changing demands for its products. In the context of capacity planning, design capacity is the maximum amount of work that an organization is capable of completing in a given period. Effective capacity is the maximum amount of work that an organization is capable of completing in a given period due to constraints such as quality problems, delays, material handling, etc.
The phrase is also used in business computing and information technology as a synonym for capacity management. IT capacity planning involves estimating the storage, computer hardware, software, and connection infrastructure resources required over some future period of time. A common concern of enterprises is whether the required resources are in place to handle an increase in users or the number of interactions. Capacity management is concerned and adding central processing units (CPUs), memory, and storage to a physical or virtual server. This has been the traditional and vertical way of scaling up web applications, however, IT capacity planning has been developed with the goal of forecasting the requirements for this vertical scaling approach.
A discrepancy between the capacity of an organization and the demands of its customers results in inefficiency, either in under-utilized resources or unfulfilled customer demand. The goal of capacity planning is to minimize this discrepancy. Demand for an organization’s capacity varies based on changes in production output, such as increasing or decreasing the production quantity of an existing product or producing new products. Better utilization of existing capacity can be accomplished through improvements in overall equipment effectiveness (OEE). Capacity can be increased through introducing new techniques, equipment, and materials, increasing the number of workers or machines, increasing the number of shifts, or acquiring additional production facilities.
Course Content
Getting started with WFM Capacity Planning course
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Experts Talks and Trends in Capacity Planning
01:31:52 -
Overveiw of Capacity Planning
13:22 -
Introduction to WFM Capacity Planning ( Practice Session)
01:06:48 -
Capacity Planning Process flow Practical Session
01:46:39 -
WFM Lifecycles and Capacity Planning
01:22:12 -
WFM Capacity Planning how it works
01:55:06 -
WFM Planning & Capability Building- Advanced Level
58:13 -
Capacity Planning Business Cases and Examples
01:56:57 -
RFP Master Class
01:11:28 -
RFP & Billing Practical Session
01:40:54
Rakesh Singh
Soumik Dey
Kawaljeet Singh
Vinay Diwaker
Lav Kumar
Dani Dominic
Lakisha Rattler
Maddula Yuvarani
Faiz Shaikh
Ruchelle Williams
Veerendra Choudary Koka
Ovez Sayyed
Barada Sena
Ahmed Nehal
Asif Shaikh
Om Yadav
Girish Mudaliar
KIRAN C
Srinivasan R
Suresh S