Design Thinking Certification Program

Master Design Thinking Approach to build innovation , key skill for today's WFM / OPS / HR Managers and Leaders
4.7
(217)
3,502 Enrolled
30 hours 20 minutes

About Course

Why We Should Master Design Thinking?

 


Mastering Design Thinking is for teams and individuals who want to learn a proven, systematic approach to new product development. The process puts unmet customer needs at the center of the problem, and every step brings you closer to solving the problem.

Begin your Design Thinking Learning Journey:

  • Learn the concepts that drive design thinking
  • Submit your project ideas around user innovations
  • Identify customer needs and user groups
  • Translate needs into product specifications
  • Create a prototype
  • Build out the product architecture
  • Analyze the economics of the innovation
  • Choose the right development process
  • Present your final ideas, get real-time feedback

GWFM’s Design Thinking Program Experience

3 Group Projects

10 Innovative Business case Videos

5 Assignments

10 Livesession

 

What Will You Learn?

  • To be able to apply the Design Thinking concept.
  • To work in a team to visualize and design a possible new product or service and assess the market,business and technical merits of that concept.
  • To learn to listen to the voice of a customer (VOC) and empathise with them.
  • To evaluate the financial visibility of a new product or services
  • To be able to assess risks in design assignments.

Material Includes

  • Pre-reading
  • Case studies
  • Individual assignments
  • Group assignments Spot quizzes
  • DT Project
  • Warm ups – Activate your wits
  • Videos
  • Role plays

Requirements

  • No experience or pre-knowledge required
  • Any computer and/or laptop (both Window and Mac OS)
  • No special software needed, just a connection to the Internet

Audience

  • Professionals in WFM/ HR / Resource Management / Operation/ MIS/ Call Centre/ BPO / Students

Course Content

GWFM Certification Recognition & Branding Guide

  • GWFM Certification Recognition & Branding Guide
    05:00

Getting started in the Design Thinking course
Design Thinking for Today's WFM Managers

Design Thinking Use Cases

Design Thinking Use Cases 2023

Instructors

gwfmlearning

gwfmlearning

4.7
93868 Students
36 Courses

Feedback

4.7
Total 217 Ratings
70.967741935484%
23.502304147465%
5.0691244239631%
0.46082949308756%
0%

Reviews (217)

  1. JT

    Juliet Tanaleon

    2 hours ago
    The processes reinforced the best practices that i can apply to my role
  2. LS

    Loida Sabandal

    21 hours ago
    Nice course
  3. CA

    Claire Aguila

    2 weeks ago
    The course is interesting
  4. AA
    NA
  5. PB

    Promit Banik

    2 months ago
    Good
  6. JR

    Jagadish R

    5 months ago
    Good to understand
  7. SS

    Syed Samee

    5 months ago
    Good
  8. SR
    Good to learn
  9. AK

    Ajaya Kumar P

    5 months ago
    excellent
  10. RR
    All good
  11. TW

    Tasheka Whynter

    5 months ago
    This was a good course
  12. NE

    Nadiminti Esha

    5 months ago
    Good to learn
  13. SM

    Syed Mohsin

    5 months ago
    Good
  14. SA

    Sara Anil Kumar

    5 months ago
    Ok
  15. Abhishek Jain

    Abhishek Jain

    6 months ago
    Good
  16. RC
    Good learning.
  17. LG
    Good
  18. DL

    Deepthi lankoti

    6 months ago
    Informative context
  19. AR

    Ayon Roychowdhury

    6 months ago
    gd
  20. DD
    Good

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