Design Thinking Certification Program

Master Design Thinking Approach to build innovation , key skill for today's WFM / OPS / HR Managers and Leaders
4.7
(221)
3,535 Enrolled
30 hours 20 minutes

About Course

Why We Should Master Design Thinking?

 


Mastering Design Thinking is for teams and individuals who want to learn a proven, systematic approach to new product development. The process puts unmet customer needs at the center of the problem, and every step brings you closer to solving the problem.

Begin your Design Thinking Learning Journey:

  • Learn the concepts that drive design thinking
  • Submit your project ideas around user innovations
  • Identify customer needs and user groups
  • Translate needs into product specifications
  • Create a prototype
  • Build out the product architecture
  • Analyze the economics of the innovation
  • Choose the right development process
  • Present your final ideas, get real-time feedback

GWFM’s Design Thinking Program Experience

3 Group Projects

10 Innovative Business case Videos

5 Assignments

10 Livesession

 

What Will You Learn?

  • To be able to apply the Design Thinking concept.
  • To work in a team to visualize and design a possible new product or service and assess the market,business and technical merits of that concept.
  • To learn to listen to the voice of a customer (VOC) and empathise with them.
  • To evaluate the financial visibility of a new product or services
  • To be able to assess risks in design assignments.

Material Includes

  • Pre-reading
  • Case studies
  • Individual assignments
  • Group assignments Spot quizzes
  • DT Project
  • Warm ups – Activate your wits
  • Videos
  • Role plays

Requirements

  • No experience or pre-knowledge required
  • Any computer and/or laptop (both Window and Mac OS)
  • No special software needed, just a connection to the Internet

Audience

  • Professionals in WFM/ HR / Resource Management / Operation/ MIS/ Call Centre/ BPO / Students

Course Content

GWFM Certification Recognition & Branding Guide

  • GWFM Certification Recognition & Branding Guide
    05:00

Getting started in the Design Thinking course
Design Thinking for Today's WFM Managers

Design Thinking Use Cases

Design Thinking Use Cases 2023

Instructors

gwfmlearning

gwfmlearning

4.7
95114 Students
36 Courses

Feedback

4.7
Total 221 Ratings
71.0407239819%
23.076923076923%
5.4298642533937%
0.45248868778281%
0%

Reviews (221)

  1. ND

    Nazher De Guzman

    2 weeks ago
    very informative,
  2. AK

    Amit Kumar Shaw

    2 weeks ago
    Good
  3. Ravi Shankar Mandhan
    It was Informative
  4. FM
    good
  5. Juliet Tanaleon

    Juliet Tanaleon

    3 weeks ago
    The processes reinforced the best practices that i can apply to my role
  6. LS

    Loida Sabandal

    3 weeks ago
    Nice course
  7. CA

    Claire Aguila

    1 month ago
    The course is interesting
  8. AA
    NA
  9. PB

    Promit Banik

    2 months ago
    Good
  10. JR

    Jagadish R

    5 months ago
    Good to understand
  11. SS

    Syed Samee

    5 months ago
    Good
  12. SR
    Good to learn
  13. AK

    Ajaya Kumar P

    5 months ago
    excellent
  14. RR
    All good
  15. TW

    Tasheka Whynter

    6 months ago
    This was a good course
  16. NE

    Nadiminti Esha

    6 months ago
    Good to learn
  17. SM

    Syed Mohsin

    6 months ago
    Good
  18. SA

    Sara Anil Kumar

    6 months ago
    Ok
  19. Abhishek Jain

    Abhishek Jain

    6 months ago
    Good
  20. RC
    Good learning.

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