Design Thinking Certification Program

Master Design Thinking Approach to build innovation , key skill for today's WFM / OPS / HR Managers and Leaders
4.7
(182)
3,015 Enrolled
30 hours 20 minutes

About Course

Why We Should Master Design Thinking?

 


Mastering Design Thinking is for teams and individuals who want to learn a proven, systematic approach to new product development. The process puts unmet customer needs at the center of the problem, and every step brings you closer to solving the problem.

Begin your Design Thinking Learning Journey:

  • Learn the concepts that drive design thinking
  • Submit your project ideas around user innovations
  • Identify customer needs and user groups
  • Translate needs into product specifications
  • Create a prototype
  • Build out the product architecture
  • Analyze the economics of the innovation
  • Choose the right development process
  • Present your final ideas, get real-time feedback

GWFM’s Design Thinking Program Experience

3 Group Projects

10 Innovative Business case Videos

5 Assignments

10 Livesession

 

What Will You Learn?

  • To be able to apply the Design Thinking concept.
  • To work in a team to visualize and design a possible new product or service and assess the market,business and technical merits of that concept.
  • To learn to listen to the voice of a customer (VOC) and empathise with them.
  • To evaluate the financial visibility of a new product or services
  • To be able to assess risks in design assignments.

Material Includes

  • Pre-reading
  • Case studies
  • Individual assignments
  • Group assignments Spot quizzes
  • DT Project
  • Warm ups – Activate your wits
  • Videos
  • Role plays

Requirements

  • No experience or pre-knowledge required
  • Any computer and/or laptop (both Window and Mac OS)
  • No special software needed, just a connection to the Internet

Audience

  • Professionals in WFM/ HR / Resource Management / Operation/ MIS/ Call Centre/ BPO / Students

Course Content

GWFM Certification Recognition & Branding Guide

  • GWFM Certification Recognition & Branding Guide
    05:00

Getting started in the Design Thinking course
Design Thinking for Today's WFM Managers

Design Thinking Use Cases

Design Thinking Use Cases 2023

Instructors

gwfmlearning

gwfmlearning

4.7
58312 Students
34 Courses

Feedback

4.7
Total 182 Ratings
72.527472527473%
22.527472527473%
4.3956043956044%
0.54945054945055%
0%

Reviews (182)

  1. JF

    Jairo Fontalvo

    21 hours ago
    Good!!
  2. JA

    Jamir Ansari

    3 weeks ago
    NA
  3. DL

    Dantay Lurch

    1 month ago
    very informative and eye open
  4. KR

    K RAJASIMHA

    2 months ago
    Good and very informative session
  5. AM

    Ashok M

    2 months ago
    Good Learning
  6. PK

    PALANI Kumar

    3 months ago
    Thank you
  7. KM

    Kedar Mahajan

    3 months ago
    Great Learning Experience
  8. DS

    Duval Samuels

    3 months ago
    Very insightul
  9. MT
    Good
  10. DW

    David Whittaker

    4 months ago
    Very insightful
  11. JD

    Jai Deepak

    4 months ago
    Good
  12. AS

    Aniket Shetty

    4 months ago
    Very nice
  13. Allistair McDonald
    informative
  14. RW

    Rushawn Wilks

    5 months ago
    n/a
  15. Froilan Matocinos

    Froilan Matocinos

    5 months ago
    ok
  16. LS

    LOIDA SABANDAL

    5 months ago
    good
  17. RA

    Riel Aiso

    6 months ago
    Thank you
  18. AA

    Amit Anand

    6 months ago
    Good Insights
  19. RB
    Informative
  20. JA

    JAY AR CUSTODIA

    6 months ago
    All goods

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