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Certificate
Course completed by
Tiffany Larin
Course Duration
~ 6 hours
Issued
May 29, 2026
Certificate ID
4db66bb89869f237
Skills
GWFM Course offers peer learning and practical sessions with business cases : 1)Understand Fundamentals of Capacity Planning 2)Understanding the Business Requirement for long term and short term 3)Prediction of Key Metrics like Call Volume, AHT, Shrinkage, Attrition & Productivity 4)HC Strategy and planning methods 5) Learn and practice Talent Capability Building 6)Map the availability of HC in Various Stages including GIG Talents 7)Managing Overstaffing / Understaffing / Raising Service Order 8)Factors Impacting Capacity 9)Tracking of Key Planning Metrics 10)Aligning Operations Plan with Financial Planning 11) Learn the best practices in Capacity planning and tool 12) Peer Learning with other WFM Planners and Experts - exchange views and thoughts followed by Q&A To become an SME (subject matter expert) in Workforce Planning
