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Certificate
Course completed by
Gerardo Gallardo Santiago
Course Duration
~ 16 hours
Issued
March 17, 2026
Certificate ID
2c1c7960801f1271
Skills
Learn what are the duties of a Real Time Analyst with the Workforce Management department and learn how to control Queues, generate reports and interpret Intervals, also you will be able to know what are the most common reports that are generated. Key concepts: Master the key performance indicators to effectively managing staffing Create professional excel service level reports for supervisors and operations managers Control the queue effectively to increase productivity Coding the exceptions correctly and in a timely manner Bypass all the theory and learn what a Real time analyst does on a daily basis!
