Course Content
Getting started with WFM Capacity Planning  course
Getting started with WFM Capacity Planning  course
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Experts Talks and Trends in Capacity Planning
01:31:52
Overvew of Capacity Planning
13:21
Introduction to WFM Capacity Planning ( Practice Session)
01:06:48
Capacity Planning Process flow Practical Session
01:46:39
WFM Lifecycles and Capacity Planning 
01:22:12
WFM Capacity Planning how it works
01:55:06
WFM Planning & Capability Building- Advanced Level
58:12
Capacity Planning Business Cases and Examples
01:56:57
Quiz on Planning
01:00:00
RFP Master Class
01:11:27
RFP & Billing Practical Session
01:40:54
Certification Program in WFM Capacity Planning 
About Lesson

GWFM presents recent Experts’ talks and trends in the Capacity Planning area, the video would give a lot of insights from the WFM global leaders and experts.

Exercise Files
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