Blue Book: WFM Hackathon Innovation Business cases crafted by 100 WFM professionals from global industries.
GWFM has followed the 10 Ways to Use Design Thinking for Driving Business
GWFM has crafted the first WFM hackathon, WFM Hackathons and Design Thinking are a match made in innovation heaven. Henceforth WFM professionals are called Hackers, Ideators, and Innovators. Design Thinking is one of the key skills for future of the WFM professionals.
The Hackathon was needed for the hour to create an innovative platform to solve the business problems. Hackathon earlier was confined to only technical and industry products when Stanford University further crafted for human-centric.
WFM Hackathon is going to be a common phenomenon in the WFM industry to build ongoing innovations. Organizations should have a team with yearly planned projects to take up, create a roadmap for the future, identify the right problem, team collaboration, deep understanding of customers, stay ahead of the competition, get more opportunities, clarity in meetings, and improve customer experience. WFM Head should be an active owner to drive the WFM innovation centre within the WFM function in the organization and drive regular innovation
WFM Hackathons and Design Thinking are a match made in innovation heaven
The best hackathons require a diversity of ideas. There are no bad ideas and no irrelevant sources. Let’s take the banking example, would you want your clients to keep griping about your horrible customer services on social media? How about you inviting couple of your most irritated customers to share their idea of good customer service, while you’re at it, have folks from your marketing team join in, bring in some of your call centre team members, invite a couple of people from your web design team, some client relationship managers, maybe even a former client or someone who has never done business with your bank, your could even throw in a couple of people from the finance department or may be even reps from the company that service your ATMs. Get the idea? There are no rules!
Bringing together innovators from diverse backgrounds and varied view points fosters what the Institute for Design at Stanford refers to as ‘radical collaboration.’
As one would expect, there is an initial awkwardness that comes with creating a diverse team and tasking them with working toward a common goal. Psychologist Bruce Tuckman coined the phrase “forming, storming, norming, and performing” to describe the path that most teams follow to high performance. Tuckman must have run a few hackathons as part of his research to reach this widely accepted conclusion.
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