If there’s one industry that has struggled with its identity over the past two decades, there’s no bigger culprit than
Time for BPO to redefine itself as Business Data Services?

If there’s one industry that has struggled with its identity over the past two decades, there’s no bigger culprit than
NICE has announced that NICE RPA (Robotic Process Automation) has been recognised as a ‘Leader’ in Everest Group’s Robotic Process
In WFM Planning, capacity planning does not end at finding per interval FTE requirement. The next and harder task is