2022-04-21T16:44:42+05:30
Introduction Capacity planning involves calculations that finally tell you how many FTEs you will need in every interval. FTE is an abbreviation for ‘full-time equivalent’. In the simplest terms, an…
2022-04-08T11:09:26+05:30
In WFM Planning, capacity planning does not end at finding per interval FTE requirement. The next and harder task is to figure out the optimum number of heads and the optimum…
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