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GWFM is excited to announce that Freshworks has appointed Grace Samson as Vice President of Human Resources, bringing nearly three decades of expertise in building high-performing, people-centric workplaces at leading tech firms. This move strengthens the company’s people-first culture amid global expansion.
Career Highlights
Grace Samson joined Freshworks in March 2026 after serving nearly eight years as Vice President and HR Head for India at Informatica. Before that, she spent over 13 years at IBM India as General Manager of Human Resources, with earlier roles at Corio India Infotech Pvt Ltd and other tech companies. She holds a Bachelor’s degree in Business/Commerce from Bangalore University and a Post Graduate Certificate in Human Resource Management from XLRI Jamshedpur.
In her new role, Grace will partner with leadership to align culture with Freshworks’ values, ambition, and long-term growth, supporting workforce and business scaling.
Her Vision
Grace shared her excitement: “Today marks the beginning of an exciting new chapter as I join Freshworks as Vice President, Human Resources.” She emphasized that intentional culture, authentic leadership, and truly valued people drive remarkable organizational outcomes.
Grace Samson has been a speaker and moderator at many of the GWFM global events and an influential woman leader.
About Freshworks
Freshworks Inc. builds uncomplicated, enterprise-grade service software that delivers exceptional customer and employee experiences. Its powerful yet easy-to-use solutions are designed for quick impact, while its people-first approach to AI reduces friction, boosts employee effectiveness, and enhances organizational productivity.
More than 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, rely on Freshworks’ CX and EX software to drive customer loyalty and service efficiency.
Source: GWFM Research & Study
