Biography
I'm a experienced WFM enthusiast with a demonstrated history of working in Contact Center.
An Emerging Blogger who loves to write articles on various areas in Workforce Management.
Specialised in Forecasting, Planning, Scheduling & MIS and have a deep technical expertise in these areas.
Skilled in RFP Design, Workforce Management, Workforce Analytics, Resource Management, Business Finance and Risk Management.
I'm a certified Lean Six Sigma Green Belt with an aim to complete Black Belt soon.
I have basic knowledge of R, Python, SQL and Tableau and i'm trying my best to improve continuously in the area of Business Analytics and Predictive Analytics.
During the experience I've gained, i have had chance to work on areas like Operational Management, Process Improvement and Quality Management.
Other areas of interest are Financial Planning and Analysis, Artificial Intelligence and Machine Learning