APAC WFM Summit 2022

GWFM is overwhelmed to invite you to the APAC WFM Summit 2022, an opportunity for WFM, Ops, and CX professionals to Re-Connect F2F, Re-Energize, RE-Think of the WFM for 2023. Expecting 10 to 15 Speakers and 100 attendees.

APAC summit includes Keynote speeches, Panel discussions with the WFM Leaders, Tech speeches and Tech Expo.

APAC WFM Summit 2022 is an opportunity for WFM, Ops, and CX professionals to Re-Connect F2F, Re-Energize, RE-Think of the WFM for 2023. Expecting 10 to 15 Speakers and 100+ attendees.

The Theme of the event:  ( trending topics in the global market)

  1. Learnings from 2022 Trends
  2. Prediction of Workforce Management in 2023 
  3. WFM Tech trends for 2023
  4. Industry and Organization’s Preparedness 
  5. Future of Trends to shape the workforce  and workplace

Executive Summary :

IT and ITES industries are constantly evolving. The only way for you to stay competitive, foster growth, and create better customer experiences is to stay on top of the latest customer experience trends.

Businesses have faced huge challenges and have undergone an incredible amount of change over the past few years, and this won’t slow down in 2023. Businesses will have to deal with the aftereffects of the global pandemic, Russia’s invasion of Ukraine, economic challenges, as well as an ever-faster development of technologies.

GWFM APAC summit 2022 will have huge coverage of insights and benefits to the BPM industry with WFM predictions for 2023.

Summit will cover the strategic and technical keynote speeches and panel discussion with the group of WFM / Business leaders.

GWFM study prediction and priority for 2023: Huge focus on Accelerated digital transformation, Innovation, sustainability, Hybrid workplace/work from anywhere, Great resignation, Workforce Optimisation, New-gen WFM, Skilling and Upskilling, Employee Experience,  Customer Experience, Employee Engagement, high focus on productivity and efficiency.

Summit highlights :

The workforce management market is reinvigorated with innovative solutions: The current generation of WFM solutions is increasingly flexible and responsive to enterprise customer requirements. The applications handle both voice and digital interactions and address the needs of agents, supervisors and WFM administrators with tools to create accurate and dynamic forecasts.

New-gen WFM is revolutionizing the staffing paradigm: New-gen WFM recognizes each employee as an individual with unique needs, rather than a corporate asset. With new-gen WFM, agents/employees have input and participate in the scheduling process, which introduces fairness and respect into the workplace, while also ensuring that performance goals are met.

Artificial intelligence is a critical enabler of the positive changes in the WFM market: Artificial intelligence enhances forecasting accuracy by enabling auto-selection of the optimal algorithm to address each unique scheduling scenario. The use of AI also helps balance the needs of employees and the contact center (or other departments) during the scheduling process and improves compliance with global, regional and local work rules. It is being used to enhance many aspects of WFM solutions as well as to handle the complexities of scheduling for an expanding number of digital channels.

The availability of WFM solutions in the cloud has reawakened the market: When WFM applications became available in the cloud, the increased flexibility attracted enterprise users and fueled a replacement cycle that has reinvigorated the market. The vendors are now making product enhancements requested by their customers, and the increased activity in the contact center WFM is attracting new vendors to the market.

Much more innovation is expected in the WFM market in the next 5 years: Contact centers and other people-intensive enterprise departments are looking to their vendors to help them manage their complex workforce scheduling requirements, including the need for hybrid, on-site and work-at-home staffing. Managers need enhanced analytics to track productivity and performance, and the vendors are delivering new capabilities to properly handle the changing workplace dynamics. Many improvements have already been introduced, and much more is promised for the next few years.

GWFM APAC summit 2022 will have huge coverage of insights and benefits to the BPM industry with WFM predictions for 2023.

Summit will cover the strategic and technical keynote speeches and panel discussion with the group of WFM / Business leaders.

 

 

About Global Workforce Management Professional Chartered Body (www.globalwfm.com)

GWFM Network Professional Chartered Body is a professional organization, comprising a group of WFM, CXOs & HR professionals committed to promoting the WFM movement in the global platform and enhancing the capability of human capital professionals to compete globally and thereby create value for society. GWFM is committed to the development of human resources through education, training, research, and experience sharing. GWFM is one of the fastest-growing professional chartered bodies in the world and a trendsetter where we discuss current and future happenings in global business. Established in 2014 June, the Chartered Institute of Global Workforce Management is registered in USA & Canada, we are an autonomous, not-for-profit professionally managed organization, playing an Evangelist role in grooming Leaders for the Future.

Participants Registration Link: Click Here

Feel free to reach out for any support/assistance: [email protected]
Ph: +91-9167844214

The Theme of the event:  (trending topics in the global market)

  1. Learnings from 2022 Trends
  2. Prediction of Workforce Management in 2023 
  3. WFM Tech trends for 2023
  4. Industry and Organization’s Preparedness 
  5. Future of Trends to shape the workforce  and workplace
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Date

Dec 05 2022

Time

12:00 pm - 9:00 pm

Location

Hotel Peninsula
Hotel Peninsula, Makati, Manila,
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