Certification Program in WFM Capacity Planning 

WFM Capacity Planning course is business cases based learning from Basic to advanced level,
4.8
(37)
390 Enrolled
6 hours 20 minutes

About Course

Capacity planning is the process of determining the production capacity needed by an organization to meet changing demands for its products. In the context of capacity planning, design capacity is the maximum amount of work that an organization is capable of completing in a given period. Effective capacity is the maximum amount of work that an organization is capable of completing in a given period due to constraints such as quality problems, delays, material handling, etc.

The phrase is also used in business computing and information technology as a synonym for capacity management. IT capacity planning involves estimating the storage, computer hardware, software, and connection infrastructure resources required over some future period of time. A common concern of enterprises is whether the required resources are in place to handle an increase in users or the number of interactions. Capacity management is concerned and adding central processing units (CPUs), memory, and storage to a physical or virtual server. This has been the traditional and vertical way of scaling up web applications, however, IT capacity planning has been developed with the goal of forecasting the requirements for this vertical scaling approach.

A discrepancy between the capacity of an organization and the demands of its customers results in inefficiency, either in under-utilized resources or unfulfilled customer demand. The goal of capacity planning is to minimize this discrepancy. Demand for an organization’s capacity varies based on changes in production output, such as increasing or decreasing the production quantity of an existing product or producing new products. Better utilization of existing capacity can be accomplished through improvements in overall equipment effectiveness (OEE). Capacity can be increased through introducing new techniques, equipment, and materials, increasing the number of workers or machines, increasing the number of shifts, or acquiring additional production facilities.

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What Will You Learn?

  • GWFM Course offers peer learning and practical sessions with business cases :
  • 1)Understand Fundamentals of Capacity Planning
  • 2)Understanding the Business Requirement for long term and short term
  • 3)Prediction of Key Metrics like Call Volume, AHT, Shrinkage, Attrition & Productivity
  • 4)HC Strategy and planning methods
  • 5) Learn and practice Talent Capability Building
  • 6)Map the availability of HC in Various Stages including GIG Talents
  • 7)Managing Overstaffing / Understaffing / Raising Service Order
  • 8)Factors Impacting Capacity
  • 9)Tracking of Key Planning Metrics
  • 10)Aligning Operations Plan with Financial Planning
  • 11) Learn the best practices in Capacity planning and tool
  • 12) Peer Learning with other WFM Planners and Experts - exchange views and thoughts followed by Q&A
  • To become an SME (subject matter expert) in Workforce Planning

Material Includes

  • Tutorial Booklets
  • Instruction Videos

Requirements

  • No experience or pre-knowledge required
  • Any computer and/or laptop (both Window and Mac OS)
  • No special software is needed, just a connection to the Internet

Audience

  • Any WFM / Resource Management / HR / Operation Professionals

Course Content

Getting started with WFM Capacity Planning  course
Getting started with WFM Capacity Planning  course

  • Experts Talks and Trends in Capacity Planning
    01:31:52
  • Overveiw of Capacity Planning
    13:21
  • Introduction to WFM Capacity Planning ( Practice Session)
    01:06:48
  • Capacity Planning Process flow Practical Session
    01:46:39
  • WFM Lifecycles and Capacity Planning 
    01:22:12
  • WFM Capacity Planning how it works
    01:55:06
  • WFM Planning & Capability Building- Advanced Level
    58:13
  • Capacity Planning Business Cases and Examples
    01:56:56
  • RFP Master Class
    01:11:28
  • RFP & Billing Practical Session
    01:40:54

Instructors

gwfmlearning

gwfmlearning

4.8
10291 Students
22 Courses

Feedback

4.8
Total 37 Ratings
86.486486486486%
10.810810810811%
0%
2.7027027027027%
0%

Reviews (37)

  1. MT
    Nice
  2. KA
    Best sessions on Capacity planning
  3. HM
    Useful course
  4. LM

    Lokesh M

    2 weeks ago
    Very Helpful
  5. MR

    Mullaiarasan R

    2 weeks ago
    Good one, but for the last session there is no excel file to refer.
  6. SD

    Saumit Das

    3 weeks ago
    great
  7. SG

    Sunil g

    4 weeks ago
    ..
  8. BM

    Balu M

    1 month ago
    great learning experience
  9. DM
    na
  10. AA

    Aaron Anicete

    2 months ago
    Very detailed training day
  11. RG
    It is a great help to us
  12. RD
    This course is a detailed module in completing capacity planning
  13. CJ

    Clint Jhun Cayone

    2 months ago
    This is totally helpful.
  14. JE

    Jlou Enriquez

    2 months ago
    GREAT!
  15. NT

    Nilesh Tank

    2 months ago
    Yes, absolutely, a perfect match
  16. HR

    Harish Ranga

    3 months ago
    very informative and helpful
  17. AS

    Aman Sharma

    3 months ago
    Amazing Course with clear knowledge
  18. JP

    Joshua Portacio

    3 months ago
    Good
  19. JM

    Jobert Marzo

    3 months ago
    Good
  20. RC

    Roseanne Catan

    3 months ago
    Helpful

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